Returns and Shipping Policy
Return Policy
Were you not completely satisfied with your purchase? Not to worry! We want to make sure you are happy so we offer a simple return policy. All you need to know is:
- - You have 30 days after receiving your shoes to ship them back to us.
- - You may return your shoes for a full refund provided the shoes are unworn and still contain all of the original packaging.
- - You are responsible for return shipping fees unless you received the wrong product or the item is defective/damaged
- - When return shipping is your responsibility you can ship back to us with a carrier of your choosing
- - If you received an incorrect item or it is defective/damaged we will ask for a description of the issue along with associated images
- When given a prepaid return label please ensure you ship the product back to us within 7 days of receiving the label
- - Shipping charges are non-refundable.
- - Refunds can only be issued to your original payment method.
- - We will process your refund within 48 hours of receipt. However, your credit card company may take up to 10 business days to post a credit to your account.
- - We do not accept International returns or exchanges. All sales shipped outside of the United States are final.
- - We offer "Return Care" at checkout for a small fee of $5. If you elect to purchase "Return Care" at checkout your return will be "covered" as long as the request is within the 30 day window. We will send you a free return shipping label upon approving your return.
- - You can start your return or exchange here
*If you have any questions please do not hesitate to contact customerservice@ruzeshoes.com
Make sure your package is addressed to:
Ruze, Inc.
ATTN: Returns Department
5436 Arrow Hwy
Suite H
Montclair, CA 91763
Exchange Policy
If you would like to exchange your item, please start your exchange here
*Please note exchanges will only be shipped out once we receive the original item.
Shipping Policy
- *2 day orders must be placed before 8 AM PST to be shipped the same day, if not they will ship out the next business day. Deliveries will not be made on Saturday or Sunday.
- *1 day orders must be placed before 8 AM PST to be shipped the same day, if not they will ship out the next business day. Deliveries will not be made on Saturday or Sunday.
- *1 day shipping is only available to the following states, California, Nevada, and Arizona.
- Shipping to PO Boxes is available
International
The goods will be imported on behalf of the consignee/buyer. The consignee authorized Ruze Shoes to import the goods on his behalf. Further, the consignee/buyer agrees that Ruze Shoes may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.
- *To view international shipping services/rates, add your item to your shopping cart and input your shipping information.
- *International shipping services will deliver your shoes in 4-8 business days.
- *International customers are responsible for any taxes/duties/fees that are imposed by their respective government and any brokerage charges assessed by the carrier
- *All international shipping services have trackability
- *Items will not be marked as a gift or with lower values
