💰 EARN 1 POINT FOR EVERY $1 YOU SPEND
Join Now
Earn 50 points
Already a member?
Log in
RUZE REWARDS
Ruze Shoes outlet
Ruze Referrals - Give $10, Get $10!
  • MENS

    Categories

    • All Mens Shoes
    • New Arrivals
    • Sneakers & Athletic Shoes
    • Loafers & Slip Ons
    • Oxfords & Lace Ups
    • Boots
    • Clearance

    Popular Brands

    • Puma
    • Clarks
    • Vans
    • Reebok
    • New Balance
    • Fila
    • Wolverine

    Trending Now

    • Mens Sneakers and Athletics
    • Work & Safety
    • Oxfords & Lace Ups
    • Puma
    • Fila

    Shop By Size

    • 6
    • 6.5
    • 7
    • 7.5
    • 8
    • 8.5
    • 9
    • 9.5
    • 10
    • 10.5
    • 11
    • 11.5
    • 12
    • 13
    • 14
    • 15
  • WOMENS

    Categories

    • Shop All Womens
    • New Arrivals
    • Sneakers & Athletic Shoes
    • Sandals & Flats
    • Heels
    • Boots
    • Clearance

    Popular Brands

    • Harley Davidson
    • Fila
    • Diesel
    • Puma
    • Clarks
    • Bed Stu
    • Softwalk

    Trending Now

    • Inov-8
    • Sandals & Flats
    • Running Shoes
    • Boots
    • Women's Clearance

    Shop By Size

    • 5
    • 5.5
    • 6
    • 6.5
    • 7
    • 7.5
    • 8
    • 8.5
    • 9
    • 9.5
    • 10
    • 10.5
    • 11
  • CLEARANCE
  • BRANDS
    VIEW ALL BRANDS
  • REWARDS
Ruze Shoes
  • search
  • account
  • cart
  • Ruze Shoes
  • search
  • account
  • cart
Home / FAQ

FAQ

ABOUT PRODUCTS

Are your products authentic?

We guarantee that all of our products are 100% authentic, all the time!

Where do you get your merchandise?

Ruze Shoes buyers work very hard in finding popular and unique merchandise. We work directly with the manufacturers.

Why do I need to create an account?

Creating an account allows Ruze Shoes to properly process your order. Information such as your name, address, phone number and email address is to help Ruze Shoes make sure that the proper merchandise is sent to the right account. For more information, please read Ruze Shoes.com Privacy Policy.

What is your coupon code policy?

Ruze Shoes periodically sends out coupon codes to our loyal newsletter customers. To receive these exclusive offers, sign up to our newsletter here. Coupon codes must be entered and applied during check out, no adjustments will be made after an order has been submitted. Coupon codes cannot be applied to previous orders.

SHIPPING FAQ'S

How can I track my order?

Once your item has shipped, you will receive a confirmation email with a tracking number.

Do you ship Internationally?

Yes, Ruze does ship Internationally. Here are our Shipping Rates.

PAYMENT FAQ'S

What form of payments do you take?

We accept all major credit cards (Visa, Master Card, Discover, and American Express) and PayPal. Payments are done through our secure checkout process. We do not accept money orders, cashiers checks, personal or company checks.

Do you charge sales tax?

We are required by state law to charge a sales tax in the state that we are located. Therefore, we charge a 8.00% sales tax to California residents only.

How do I know when my payment is received?

You will receive a confirmation email stating that the payment is complete and your checkout is done.

RETURN AND EXCHANGE POLICY FAQ'S

What is your U.S. return policy?

Ruze Shoes prides itself in providing great service and excellent products. If for some reason you are not fully satisfied with your purchase, we will gladly offer a full refund. All returns must be sent back within 30 days of receiving the item. Items must be in the same condition, unworn, with all of the original packaging. For our full return policy, please see our Return Policy Page.

What is your international return and exchange policy?

We do not accept returns or exchanges from international customers. All orders shipped outside of the United States are final sale.

Is there a restocking fee?

There is no restocking fees.

What do I have to include in my package when I send my shoes back for a refund?

Please include the unworn shoes in its original manufacture shoebox, and Exchange/Return form (found on the Return Policy Page), in a proper shipping box. When returning your shoes do not write or add tape on the original manufacture box.

How long does it take for you to process my refund?

Once the shoes are received, we process all returns within 48 hours.

How do I exchange my item?

Download the Exchange/Return form here and fill out the form. Include the form and your shoes when you send back your order for an exchange.
Ruzeshoes
  • About Us
  • Reviews
  • Bulk Discount Program
Shop
  • All Men's Shoes
  • All Women's Shoes
  • Men's Athletics & Sneakers
  • Women's Sneakers
  • Men's Boots
  • Women's Boots
  • Outlet
  • All Promotions & Deals
Customer Service
  • Contact Us
  • FAQ
  • Terms and Conditions
  • Shipping & Returns
JOIN OUR NEWSLETTER

FOLLOW US
  • facebook
  • twitter
  • instagram
  • pinterest
© Copyright 2025 Ruze Shoes - All Rights Reserved
  • visa
  • master
  • diners club
  • american express
  • paypal
  • apple pay
Ruze Shoes
  • MENS
    • Categories
      • All Mens Shoes
      • New Arrivals
      • Sneakers & Athletic Shoes
      • Loafers & Slip Ons
      • Oxfords & Lace Ups
      • Boots
      • Clearance
    • Popular Brands
      • Puma
      • Clarks
      • Vans
      • Reebok
      • New Balance
      • Fila
      • Wolverine
    • Trending Now
      • Mens Sneakers and Athletics
      • Work & Safety
      • Oxfords & Lace Ups
      • Puma
      • Fila
    • Shop By Size
      • 6
      • 6.5
      • 7
      • 7.5
      • 8
      • 8.5
      • 9
      • 9.5
      • 10
      • 10.5
      • 11
      • 11.5
      • 12
      • 13
      • 14
      • 15
  • WOMENS
    • Categories
      • Shop All Womens
      • New Arrivals
      • Sneakers & Athletic Shoes
      • Sandals & Flats
      • Heels
      • Boots
      • Clearance
    • Popular Brands
      • Harley Davidson
      • Fila
      • Diesel
      • Puma
      • Clarks
      • Bed Stu
      • Softwalk
    • Trending Now
      • Inov-8
      • Sandals & Flats
      • Running Shoes
      • Boots
      • Women's Clearance
    • Shop By Size
      • 5
      • 5.5
      • 6
      • 6.5
      • 7
      • 7.5
      • 8
      • 8.5
      • 9
      • 9.5
      • 10
      • 10.5
      • 11
  • CLEARANCE
  • BRANDS
    • Puma
    • Clarks
    • Wolverine
    • DVS
    • Harley-Davidson
    • Fila
    • Skechers
    • DC
    • Globe
    • Etnies
    • Reebok
    • Champion
    • See All
  • REWARDS
  • Account

    Hit Enter to search or Esc to close

    Shopping Bag

    Your cart is currently empty.

    $0