Returns and Shipping Policy
Return Policy
Were you not completely satisfied with your purchase? Not to worry! We want to make sure you are happy so we offer a simple return policy. All you need to know is:
- - You have 30 days after receiving your shoes to ship them back to us.
- - You are responsible for return shipping fees. Want free return shipping? Check out the "Free Return Shipping" option below.
- - You may return your shoes for a full refund provided the shoes are unworn and still contain all of the original packaging.
- - Shipping charges are non-refundable.
- - Refunds can only be issued to your original payment method.
- - We will process your refund within 48 hours of receipt. However, your credit card company may take up to 10 business days to post a credit to your account.
- - We do not accept International returns or exchanges. All sales shipped outside of the United States are final.
Address your package to:
Ruze, Inc.
ATTN: Returns Department
5436 Arrow Hwy
Suite H
Montclair, CA 91763
Free Return Shipping
All returns are subject to the guidelines outlined in our Return Policy.
Free return shipping can be achieved by opting to return the order for store credit. Please contact customerservice@ruzeshoes.com to being the process and learn about the requirements.
Free return shipping is also available to customers who received damaged or incorrect merchandise. This includes any items that are different in size, color, style, brand, or condition than what was described at the time of purchase. Customers must provide proof before a shipping label will be provided.
Exchange Policy
Shipping Policy
- *2 day orders must be placed before 8 AM PST to be shipped the same day, if not they will ship out the next business day. Deliveries will not be made on Saturday or Sunday.
- *1 day orders must be placed before 8 AM PST to be shipped the same day, if not they will ship out the next business day. Deliveries will not be made on Saturday or Sunday.
- *1 day shipping is only available to the following states, California, Nevada, and Arizona.
- Shipping to PO Boxes is available
International
The goods will be imported on behalf of the consignee/buyer. The consignee authorized Ruze Shoes to import the goods on his behalf. Further, the consignee/buyer agrees that Ruze Shoes may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.
- *To view international shipping services/rates, add your item to your shopping cart and input your shipping information.
- *International shipping services will deliver your shoes in 4-8 business days.
- *International customers are responsible for any taxes/duties/fees that are imposed by their respective government and any brokerage charges assessed by the carrier
- *All international shipping services have trackability
- *Items will not be marked as a gift or with lower values
